🏆  2023 TAB Star Awards winner!

When you compare Texas ⚡️ electricity connections, there really is no comparison.

UtilityOn has expedited over 30,000 meters for leading Texas home builders including DR Horton, Coventry, K.Hovnanian, Ashton Woods, Starlight, Saratoga, Davidson, Trafalgar, Autograph... and many more.

Our award-winning service reduces start delays and operational costs by handling all these time-consuming tasks for you (unlike our competitors):

UtilityOnReliant
/TXU
Hash iconRequest & obtain unlimited ESI-IDs in secondsNo
Electricity iconMeter enrollment (installation)Yes
Natural gas iconNatural gas connections also arrangedNo
Money iconAccess to competitive rates across market (as licensed broker)No
Email iconRealtime status updatesPartial
Magic iconExpert local concierge serviceNo
Alert iconFollow up utility turndownsPartially
File iconIdentify and help resolve permit issuesNo
Circle dollar iconSeamless consolidated billingNo
Love heart iconOne easy process for all TX utilities (regulated + deregulated)No
Chat iconLive online chat supportNo
Home owner iconOne-click transfer to home buyerNo
Dashboard iconTrack & manage everything in a simple, modern dashboardNo
Proud member of the Greater Houston Builders' AssociationProud member of the Dallas Builders' AssocationProud member of Texas Assocation of Home BuildersProud member of the National Association of Home BuildersCBUSA partnerTAB Star Awards Winner 2023 for Best Business Solution

Our process is simple...

    Email icon
    1. Send us a weekly starts file
    or manually request individual meters in a few clicks
    Relax icon
    2. Relax as we handle everything
    ...ESI-ID's, meter installs, fixing issues & progress updates.
    Electricity icon
    3. Request the perm meter
    when you're ready - in just one click, regardless of utility.
    Party icon
    4. Finally, transfer the account
    to the homeowner before closing day in one click. Simple!

Plus track all your meters, regardless of utility, in one simple online dashboard.

Without UtilityOn, Texas electricity connections are complicated and frustrating.

Every utility has a different process to follow, then you never know what's going on, so you call up and wait on hold again and again, then your build schedule starts to slip before you're even onsite...

To be honest, it's a real pain in the butt.

UtilityOn mobile app

So we launched UtilityOn.

We offer one simple, consistent process regardless of the utility, and handle all the tedious follow up calls while you focus on more important work.

Our Texas-based support team have years of experience in electric meter connections, so we fix any problems quickly and reduce delays to your builds.

Support illustration

Plus you can track and manage all your meters in a simple online dashboard, and your whole team is automatically kept in the loop.

And there is no cost for our award-winning service in deregulated areas where retailers cover our overheads.

We can also streamline your connections in Texas regulated areas for $125 per home. If you build exclusively in deregulated areas we won't charge you any fees.

Track all your meters in one place.

Track all your electricity connections across all Texas utilities in one simple dashboard. Our team of connection experts are available via both online chat and phone.

App screens

Please note: The UtilityOn portal is constantly being updated, so features and user interface screen designs are subject to change.

How much will you save?

We save Texas home builders over 3 hours per site on average, which adds up to major operational savings over the course of a year.

This is the total time your team would otherwise spend managing all aspects of the temporary & permanent electricity meter connections via multiple Utility websites, call centers, and processes.

Calculate your operational savings

With UtilityOn, your team no longer wastes time on all these tedious tasks:

ESI-ID icon
Requesting, recording and submitting ESI-IDs
plus request and follow up scheduled installation dates.
Phone icon
Constantly chasing progress updates
including frequently waiting on hold for extended periods.
Email icon
Dealing with multiple email attachments
because all messages and files are neatly organized online.
Account icon
Opening, checking and closing Retailer accounts
thanks to our once-off Multi-Site Agreement (MSA).
Frustrated icon
Fixing regular time-consuming issues
such as complex request processes, city permits, site access and meter installation
Send icon
Manually updating the whole team
because everyone receives progress emails & can access the online dashboard.
Archive icon
Documenting, maintaining & sharing info
including multiple Utility logins, accounts, contacts and complex process notes.
Home owner icon
Arranging account closure or transfer
often requiring multiple calls to the home owner to avoid ongoing bills.

Just a few of our clients...

We proudly serve a wide range of Texas home builders, from small family-owned businesses up to some of the biggest names in the market:

What do Texas home builders think about UtilityOn?

These are actual quotes from current users of our service...

DR Horton
"Quick electricity connections are critical, but frequent issues pushed back our timelines - prior to UtilityOn.
Now our construction managers report ESI-ID's and meters turning around in days instead of weeks or even months, and their questions are answered in a few hours.
UtilityOn delivers faster power onsite, visibility over all our meters in one simple dashboard, and expert responsive support... so our team stays focused on core business tasks, leading to major operational savings."
Fred Shulz
Purchasing ManagerDR Horton
Gracepoint Homes
"Before UtilityOn, we constantly had problems connecting and transferring the power. It was so bad that closing dates were sometimes put at risk.
Now everything runs much smoother because Jeremy and the UtilityOn team chase up everything for us.
We save heaps of time and they do it for free which is awesome."
Stephen Ramos
Construction ManagerGracepoint Homes, Magnolia TX
Morningstar Builders
"I really appreciate the constant updates on the process of getting power turned on, so I can update my project managers without spending unnecessary time on the phone with the electricity providers.
We are so thankful for the awesome service you provide!"
Angie Guinn
Office ManagerMorning Star Builders, Houston TX
RM Quality Constructions
"Y'all are crazy if you don't try UtilityOn. It costs nothing and takes away one of the most frustrating tasks when starting and finishing a build.
We get power on faster than ever while UtilityOn handles any problems and helps our clients sort out the power before move-in."
Tina M. Ellis
Construction CoordinatorRM Quality Construction, Conroe TX
Nick Keating, Herzog Homes
"UtilityOn has been a tremendous time-saving service that allows us to concentrate on keeping projects moving forward and not have to worry if we will get utilities turned on."
Nick Keating
Construction ManagerHerzog Homes, Houston TX
Renu Property Investments
"We love working with UtilityOn because of the organization, punctual assistance, and ability to make our lives easier.
Thank you for a smooth, simple process for requesting new meters, for working with the utility companies, and taking that time off my workload, as well as updating us on every single detail. We appreciate you!"
Traci Anderson
AdministratorRenu Property Investments, Dallas TX

Unsolicited feedback

A few genuine, unedited comments we've received from grateful Texas home builders

Wow, thanks for that info… it is amazing to me how different each city operates "
Thanks for all your help! "
Thanks for checking back "
Oh thank goodness. Thank you so much! "
You are AMAZING! Thank you !!! "
Thanks so much for doing that... there will be no disruption of service. "
Thankyou for the update "
I'm never calling in a meter again, just calling you "
Sounds like a winner to me "
Brother you're a lifesaver "
You're the fastest way to get power on "
You saved me so much time... I would normally be on the phone to reschedule "
The service was seamless "
We are well pleased with the service and appreciate all you're doing for us! "

Fees and charges

No fees or charges are payable to UtilityOn in any de-regulated area (about 90% of Texas building sites).

We charge $125 per home in regulated areas where our costs are not offset by Retailer subsidies. Invoicing occurs once the meter installation is scheduled.

In both cases, you are still responsible for any Utility or Retailer fees and charges for the provision of the meter and/or services.

FAQ

You can also browse our Help Center or ask us a question.

Free icon

Is there really no cost involved?

Correct, we charge nothing for our service in deregulated areas covering 90% of the Texas population. This is possible because Electricity Retailers cover our costs of providing you with the best concierge service on the market.

Any connections you request in regulated areas (approximately 10% of Texas) attract a $125 /home fee as there are no Retailer subsidies available to offset our costs.

You are of course responsible for any meter installation charges and electricity usage fees etc., but our connection request, tracking, management & support service is completely free to use in deregulated areas.

Help message icon

OK... so what's the catch?

Builders often ask how it's possible that our service can be provided at no cost in deregulated areas, including our technology and expert Texas-based support team.

The simple answer is that energy retailers cover our costs in deregulated areas, so that we can provide an outstanding customer experience on their behalf.

This saves the Retailer a large amount of time and money in developing and maintaining their own technlogy systems and support staff. And because new electricity connections are our entire business, we're 100% committed to making the whole process as easy as possible for builders like you.

This includes automating account transfer to the homeowner as the closing date approaches if you wish. We find most builders appreciate this free "concierge" service as it's one less thing to worry about, plus ensures you're not paying the power bills any longer than you have to.

Utility icon

Which utilities do you work with?

UtilityOn works with every utility in Texas, so you can request, manage and track electricity meter connections in one place, using one simple process, no matter where you build across this great state.

Deregulated utilities
AEP North
AEP Central
Centerpoint
Oncor
TNMP

Municipal, City, and Cooperative (regulated) Utilities
We have established relationships with the following utilities and can also request, manage and track meter connections in any other regulated area - please note, a-per home connection fee applies in regulated areas:

Austin Energy
Bluebonnet Electric Co-op
College Station Utilities
Denton Power Company
Entergy
Farmers Electric Co-op
Magic Valley Electric Co-op
MidSouth Electric Co-op
NEC
Sam Houston Co-Op
San Bernard Electric Co-op
SWEPCO

Power plug icon

How do I track the progress of each meter?

Each meter moves along this series of color-coded status tags:

Meter lifecycle status tags

...before you either close the Temp account (with optional Swingover to Perm):

Account close lifecycle status tags

...or transfer the Perm account to your homeowner clients:

Account transfer lifecycle status tags

We keep you updated at each step via email, so you're always in the loop. But the easiest way to track every meter at a glance is via your dashboard connections list:

Dashboard showing list of meters

Import icon

Can I import electricity meters arranged outside UtilityOn?

Absolutely! It's super easy to import all your existing meters into UtilityOn so you can track and manage everything in the one place.

All your imported meters will benefit from access to our free expert support team too.

Just sign-up to UtilityOn then let us know you'd like to import your meters and we'll take it from there :-)

Savings calculator icon

How much time and money will I save with UtilityOn?

Based on real-world data from builders, you should save over 3 hours per site which quickly adds up when you build at any scale.

This is the total sum of all the time your team currently spends requesting, tracking, and managing the temporary and permanent meters for each site. There are multiple phone calls chasing progress updates, waiting on hold, multiple emails and attachments, permit wrangling, and resolving various other delays. Plus arranging and confirming account transfer to the home owner before closing day.

If the person doing this work earns an annual salary around $52,000, that means you're currently paying $130 in labor costs for every single site just to arrange the electricity connection...

But UtilityOn will handle all this for you, at no additional cost in deregulated areas.

Based on these estimates:

If you build 20 homes per year in deregulated areas you will save $2,600 annually.

For 100 home builds, you save $13,000 per year...

And for 500 home builds, $65,000 in annual savings... and so on.

PLUS your builds start quicker and your staff are happier and less stressed because they can focus on more important work instead of waiting on hold with the Utility.

These are typical real world figures, but feel free to use our simple savings calculator tool and adjust the time & cost inputs to reflect your own situation:

Calculate your savings

Trophy award icon

Have you won any industry awards?

Yes, we won "Best Business Solution" at the 2023 TAB Star Awards presented at the Sunbelt Builder's Show in Forth Worth, July 2023.

Our service was selected from many entrants of very high calibre, so we were super excited to learn of our success. We thank all the builders who supported us and look forward to more industry recognition in the future as we participate in other awards.

Natural gas icon

Can you help connect anything besides new electricity meters?

UtilityOn currently streamlines both temporary and permanent electricity meter connections (plus tracking, management and support services).

If you would like us to help you connect and manage other utilities at your new build sites like natural gas, water or broadband, please register your interest.

Construction icon

Can I request new electricity meters under different company names?

Yes - when requesting a new meter connection, simply register a new company instead of choosing from your existing list.

When registering a new company, you'll need to provide tax and billing details, agree to an MSA (Multi-Site Agreement) and complete a quick credit check.

This only takes a few minutes, then you're good to go -- thanks to the MSA, you only have to do this once per company.

All your connections across all your companies will appear in your dashboard for quick reference and easy management.

Location icon

Where is UtilityOn based?

Our main office address is 3050 Post Oak Blvd, Suite 510, Houston, TX 77056.

Our team mostly works remotely at this point in time, so please get in touch before visiting to ensure someone is there to meet you :-)

Office map

Texas flag map

Can you organize new electricity meter connections outside Texas?

Currently we only operate within Texas.

If you'd like to see our services expand to other states beyond Texas, please let us know.

Key members of our team

UtilityOn was founded by a team with over 13 years' experience in simplifying new electricity connections for home builders (our previous service handled over 100,000 sites per year).

As a proud member of both the GHBA and DBA, we look forward to helping you save time & money plus reducing delays to your builds.

Please contact us if you'd like to chat.

Ben Rich

CEO AND CO-FOUNDER

Ben co-founded, scaled and managed the acquisition sale of a highly successful tech startup in the energy connections sector.

He's super excited to bring his vision for a next-generation meter request, tracking and management platform to Texas.

Layne Loessin

CCO AND CO-FOUNDER

Layne is a highly respected professional in the Texas retail energy market, with over 20 years' experience.

As an Advisor and Board Director across multiple industries, Layne has a proven track record of growing sustainable, profitable businesses.

Jeremy Pawlak

COO

Jeremy has over 10 years' exerience in marketing and operations in the Texas retail energy sector.

He built and led cross-functional teams at Reliant Energy and was responsible for developing and executing multi-channel marketing & sales strategies.

Tom James

CTO AND CO-FOUNDER

Tom draws on experience in energy startups, Consulting, Enterprise B2B and Geospatial software to guide technology teams & build engineering cultures focused on achieving product vision.

He has worked closely with Ben for 12 years, with Warren for over 7, and Zaymon for 5 years.

Warren Prasek

CXO AND CO-FOUNDER

Warren has worked in digital product design (UX/ UI/ IX) for over 20 years on native apps and SaaS platforms for startups, agencies, and corporates.

His experience spans multiple industries including search, gaming, social media, insurance, finance, travel, networking,marketing operations, property management, events, and energy connections.

Maya Barros

OPERATIONS MANAGER

Maya has an extensive background in Texas electricity connections, previously working with Tomorrow Energy, Energy One and Entrust Energy.

Her operational management skills and deep technical expertise gathered over many years help ensure we deliver the fastest possible meter connections for our Texas home builder clients.

Javi Ayerdis

CUSTOMER CONCIERGE

Javi has 12 years experience in understanding customer needs, expectations and requirements in order to complete a successful transaction.

She ensures home owners receive a friendly and efficient onboarding service - and most importantly, the best possible product for their particular needs in terms of features and value.

Zaymon Antonio

SENIOR SOFTWARE ENGINEER

Zaymon is an Australian software engineer based in Vancouver, Canada.

He has a proven track record in developing digital platforms in the energy space and is dedicated to exploring trade-offs that balance: speed of development, business requirements and user delight.

zaymon.dev

Interested?
 See for yourself: 

Book a quick demo

Or if you have any questions, please get in touch.