Terms of Service

These Terms of Service govern your use of the website located at https://utilityon.com and any related services provided by UtilityOn Corporation.

By accessing https://utilityon.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by UtilityOn Corporation.

We, UtilityOn Corporation, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 30th March 2023.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  2. remove any copyright or other proprietary notations from any materials and software on this website;
  3. transfer the materials to another person or “mirror” the materials on any other server;
  4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service UtilityOn Corporation provides;
  5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  6. use this website or its associated services in violation of any applicable laws or regulations;
  7. use this website in conjunction with sending unauthorized advertising or spam;
  8. harvest, collect, or gather user data without the user’s consent; or
  9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Fees & Payment

UtilityOn offers free and paid service options. The processing of all deregulated utilities (Centerpoint, Oncor, AEP, and TNMP) is free. The processing of regulated new connections (e.g. Non-ERCOT de-regulated utilities such as but not limited to co-operatives, municipalities and utilities) attracts a fee as set out in our Fees and Charges page. Use of the service to request a new connection constitutes agreement to pay any fees and charges that request attracts.

  1. The fees and charges are for the service that UtilityOn provides, you are still responsible for any Utility or Retailer fees and charges for the provision of the meter and/or services.
  2. You agree and acknowledge that UtilityOn can vary the service fees and charges at any time and that the varied fees and charges will come into effect when published.
  3. Payment of the fees and charges is via invoice to the nominated billing contact provided during registration.
  4. You agree to make payment according to the terms provided in the invoice, including acceptable payment methods.
  5. UtilityOn reserves the right to cease processing new and existing new connection requests in the event of outstanding unpaid invoices.
  6. UtilityOn reserves the right to send unpaid invoices to collections at it's discretion.
  7. Prices are quoted in USD.
  8. Sales Tax - Sales tax will be added to the costs of services as required by applicable laws.
  9. We reserve the right to refuse any request placed through the service.
  10. All requests are non-refundable, however can be cancelled prior to request being processed.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to UtilityOn Corporation and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by UtilityOn Corporation at any time.


Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, UtilityOn Corporation makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall UtilityOn Corporation or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if UtilityOn Corporation or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. UtilityOn Corporation does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.


UtilityOn Corporation has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by UtilityOn Corporation of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of DE, United States. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


  • 8th May 2022 - Published
  • 30th March 2023 - Fees and Charges added